At Jason B Jewellery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our business.

By using our website and services, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us, information collected automatically through your use of our website, and information necessary to process orders and provide our services.

Information You Provide Directly

When you interact with our website, create an account, place an order, contact us, subscribe to our newsletter, submit a review, or participate in a promotion, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Mobile number
  • Billing address
  • Delivery address
  • Account username
  • Password (stored securely and encrypted)
  • Order details and purchase history
  • Product preferences
  • Customer support enquiries
  • Feedback, reviews, and testimonials
  • Information submitted through forms on our website

Providing this information is voluntary, however certain information is required for us to process orders and provide our services.

Information Collected During Purchases

When you place an order through our online store, we collect information necessary to process, fulfil, and support your purchase.

This may include:

  • Customer details
  • Product selections
  • Order values
  • Shipping information
  • Delivery instructions
  • Payment status
  • Refund requests
  • Return requests
  • Warranty claims
  • Communication relating to the order

Information Collected Automatically

When you browse our website, certain information may be collected automatically through your browser and device.

This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Geographic region
  • Date and time of visits
  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Website navigation behaviour
  • Referring websites
  • Shopping cart activity
  • Session information

This information helps us understand how visitors use our website and allows us to improve functionality, performance, and user experience.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and provide website functionality.

Cookies are small files stored on your device when you visit a website.

Essential Cookies

Essential cookies are required for the website to function correctly. These cookies allow us to:

  • Maintain your shopping cart
  • Keep you logged into your account
  • Remember your preferences
  • Secure forms and checkout processes
  • Prevent fraudulent activity

Without these cookies, certain website functions may not operate properly.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as:

  • Website traffic
  • Popular pages
  • Visitor behaviour
  • Website performance
  • Error reporting

This information is generally aggregated and used for statistical and improvement purposes.

Functional Cookies

Functional cookies allow us to remember choices you make, including:

  • Saved preferences
  • Previously viewed products
  • Language preferences
  • Account settings

Marketing Cookies

Where applicable, marketing cookies may be used to:

  • Measure advertising effectiveness
  • Show relevant promotions
  • Improve marketing campaigns
  • Understand customer interests

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

How We Collect Information

We may collect information when you:

  • Visit our website
  • Create an account
  • Place an order
  • Add products to your shopping cart
  • Subscribe to our newsletter
  • Complete online forms
  • Contact customer support
  • Communicate with us via email
  • Engage with us on social media
  • Participate in promotions or competitions
  • Submit reviews or feedback
  • Request product information

We may also collect information through automated technologies including cookies, analytics software, and website monitoring tools.

How We Use Your Information

We collect and process personal information for legitimate business purposes and to provide our products and services.

To Create and Manage Customer Accounts

We use your information to:

  • Create and maintain your account
  • Verify your identity
  • Secure your account
  • Store account preferences
  • Provide access to order history
  • Allow account management features

To Process and Fulfil Orders

We use your information to:

  • Confirm purchases
  • Process payments
  • Prepare products for dispatch
  • Generate invoices
  • Arrange courier collections
  • Provide tracking information
  • Confirm deliveries
  • Manage returns and exchanges

Without this information, we cannot fulfil customer orders.

To Deliver Products

We use delivery information to:

  • Ship products to the correct address
  • Coordinate with courier services
  • Contact customers regarding deliveries
  • Resolve delivery issues
  • Verify successful delivery

To Provide Customer Support

We may use your information to:

  • Respond to enquiries
  • Provide assistance with products
  • Resolve complaints
  • Process returns
  • Process exchanges
  • Handle warranty claims
  • Improve customer service

Customer communications may be retained to ensure service continuity and maintain accurate records.

To Improve Our Website and Services

We analyse website usage information to:

  • Improve website functionality
  • Improve navigation and usability
  • Identify technical issues
  • Understand customer preferences
  • Improve product offerings
  • Enhance the shopping experience

To Maintain Security and Prevent Fraud

We may use information to:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Protect customer accounts
  • Investigate security incidents
  • Enforce our terms and policies

To Comply With Legal Obligations

We may process information where necessary to:

  • Comply with legal requirements
  • Maintain accounting records
  • Meet tax obligations
  • Respond to lawful requests
  • Protect our legal rights
  • Resolve disputes

To Send Marketing Communications

Where permitted by law, we may send:

  • Promotional offers
  • New product announcements
  • Jewellery collection launches
  • Special discounts
  • Newsletters
  • Event invitations

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our communications or by contacting us directly.

Information Sharing

We do not sell personal information.

We do not rent personal information.

We do not trade personal information with third parties.

We only share information where necessary to operate our business and provide our services.

Payment Service Providers

Payment providers may receive information necessary to:

  • Process payments
  • Verify transactions
  • Prevent fraud
  • Process refunds

Payment information is handled according to the security standards of the relevant payment provider.

Courier and Delivery Partners

Delivery partners may receive information necessary to:

  • Deliver orders
  • Contact customers regarding deliveries
  • Confirm successful delivery
  • Resolve delivery issues

Website and Technology Service Providers

We may share information with trusted service providers that assist with:

  • Website hosting
  • Website maintenance
  • Data storage
  • Security monitoring
  • Technical support
  • Analytics services

These providers are only permitted to access information required to perform their services.

Legal and Regulatory Authorities

We may disclose information where required by law, regulation, court order, or where necessary to protect our legal rights, property, customers, or business.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, security, and operational requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

When information is no longer required, it is securely deleted, anonymised, or destroyed.

Account Deletion and Data Deletion Requests

You may request deletion of your account and personal information at any time by contacting us.

Upon receiving a valid request, we will:

  • Verify your identity
  • Review the request
  • Delete information where legally permitted
  • Retain only information required by law

Certain information may be retained where required for legal, accounting, tax, fraud prevention, or regulatory purposes.

Data Security

We implement reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include:

  • SSL encryption
  • Secure hosting environments
  • Password protection
  • Access controls
  • Security monitoring
  • Malware protection
  • Backup systems

While we take reasonable steps to protect information, no system can guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our products and services are intended for individuals capable of entering into legally binding transactions.

We do not knowingly collect personal information from children without the appropriate consent required by applicable law.

Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, or operational requirements.

Any updates will be published on this page and will become effective immediately upon publication unless otherwise stated.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or would like to submit a data access, correction, or deletion request, please contact us:

Jason B Jewellery

Email: hello@jasonb.co.za

Telephone: 081 323 0589

Physical Address: Fehrsen St, Nieuw Muckleneuk, Pretoria, 0122

Website: https://jasonb.co.za