These Terms and Conditions apply to your use of the website and to all purchases made from Jason B Jewellery and/or Jason B (“we”, “us”, “our”). By visiting our website, creating an account, placing an order, or purchasing from us in store, you agree to these Terms and Conditions.
These terms are intended to work alongside our Privacy Policy. South African online traders are required to make key business and transaction information available to consumers, and online customers must be given the opportunity to review and correct transaction details before finalising an order. South African consumer and privacy law also regulate the use of personal information and consumer transactions.
1. About Us
Business name: Jason B Jewellery
Trading name: Jason B
Website: https://jasonb.co.za
Email: hello@jasonb.co.za
Telephone: 081 323 0589
Physical address: Fehrsen St, Nieuw Muckleneuk, Pretoria, 0122, Gauteng, South Africa
We sell jewellery online and through our physical store. We also make use of our own delivery service and third-party delivery services where necessary.
2. Eligibility
You must be at least 18 years old to place an order or enter into a purchase agreement with us. By placing an order, you confirm that you are legally capable of entering into a binding contract.
3. Products We Sell
We sell ready-made jewellery, including items made from sterling silver, gold, white gold, and rose gold. We may also offer jewellery containing laboratory-grown gemstones and diamonds, where stated on the product page.
We do not offer custom-made jewellery, made-to-order jewellery, engraving services, jewellery valuations, or gift cards unless we clearly state otherwise in writing on our website.
Product descriptions, weights, measurements, finishes, stone details, and images are provided to help you make an informed purchase. We take care to describe products accurately, but small differences may occur because of lighting, screen settings, production methods, and the natural characteristics of certain materials.
4. Precious Metals and Gemstones
Some of our products may contain precious metals or gemstones. Where a product includes laboratory-grown gemstones or diamonds, this will be stated on the product page or product certificate.
Gemstone certificates, where provided, are for identification or product information purposes only unless we expressly state that a certificate has a different purpose.
We do not provide insurance valuations, valuation certificates, or authenticity valuations unless we specifically state this in writing for a particular item.
5. Orders
When you place an order, you must provide accurate and complete information, including your name, contact details, delivery address, and payment details where required.
All orders are subject to:
- product availability,
- payment confirmation or payment approval,
- verification checks where necessary,
- and acceptance by us.
We may refuse, cancel, or hold an order if:
- the product is unavailable,
- payment fails or is not approved,
- the information provided is incomplete or incorrect,
- we suspect fraud or unlawful activity,
- pricing or product information contains an obvious error,
- or we are unable to deliver the order for a reasonable business reason.
You are responsible for checking your order carefully before submitting it, including ring size, product selection, colour, and delivery information.
6. Prices and Payment
All prices are shown in South African Rand unless otherwise stated.
Prices may change from time to time without notice. A price change will not affect an order that has already been accepted by us.
We accept the payment methods shown at checkout, including credit card payments through Yoco and PayJustNow where available. We may also accept Visa and Mastercard as supported through our payment systems.
Payment must be made in full before delivery or collection unless we explicitly agree otherwise in writing.
Where PayJustNow is used, the customer is also bound by the terms of that third-party service provider. Any approval, credit arrangement, or payment schedule through PayJustNow is subject to the provider’s own assessment and terms.
We do not offer lay-bys.
7. Order Confirmation
An order is not complete until we have confirmed it. Depending on the payment method used, confirmation may happen automatically after successful payment approval or may require manual review by us.
If we are unable to confirm your order, we will try to contact you using the details you provided.
8. Delivery and Collection
We deliver within South Africa only.
Delivery may be made:
- by our own delivery service,
- by Courier Guy,
- or by another delivery partner chosen by us.
We aim for delivery within approximately 5 business days, but delivery times are estimates only and may vary because of location, public holidays, weather, courier delays, payment processing, stock availability, or other events outside our control.
You must provide a correct and complete delivery address. We are not responsible for delivery delays or failed delivery caused by incorrect information supplied by you.
9. Risk, Inspection and Delivery Acceptance
Risk in the goods passes to you upon delivery.
When your parcel is delivered, you must inspect it immediately and check that:
- the package is intact,
- the contents are correct,
- the item is not visibly damaged,
- and the item matches your order.
If there is any problem, you must contact us as soon as possible after delivery.
If you authorise someone else to receive the parcel on your behalf, that person is treated as your authorised recipient.
10. Returns
We offer a 30-day return period for eligible products, provided that the item is:
- new and unused,
- in original packaging,
- in saleable condition,
- and returned with all tags, inserts, certificates, and accessories originally supplied.
Returns must be requested within 30 days of purchase.
Returns do not apply to:
- items that have been worn,
- items that have been damaged by misuse, accident, or negligence,
- items that are not in original condition,
- or items that are otherwise excluded by law or clearly marked as non-returnable on the product page.
Because we do not offer custom-made jewellery, this returns policy applies to our standard ready-made products only.
We may refuse a return if the item shows signs of wear, alteration, resizing, repair, cleaning damage, or any other use that affects resale condition.
11. Refunds
If a return is approved, refunds are processed through the standard refund method used by our business, which normally means the original payment method or another reasonable method we choose where the original method is unavailable.
Refunds are made after we have inspected and approved the returned item.
Where a refund is approved, it may take time for the relevant bank, card provider, or payment platform to reflect the amount in your account.
12. Return Courier Costs
Where a return is approved under our policy, we will cover the return courier cost.
If a return is requested because of customer error, incorrect information provided by the customer, or a reason that falls outside our return policy, we may require the customer to cover the courier cost.
If an item is being returned because it was received damaged or incorrect, please contact us before sending it back so we can confirm the process.
13. Ring Sizing and Resizing
We do not offer complimentary resizing.
If a ring needs resizing, the customer must request it within 1 day of purchase.
Resizing is subject to the design and structure of the ring. Some ring designs cannot be resized because of:
- setting type,
- stone placement,
- band structure,
- engraving, if any,
- or the risk of damaging the item.
Where resizing is possible, the customer is responsible for courier costs associated with the resizing process.
We will confirm whether resizing is possible after inspecting the item.
14. Repairs
We do not offer jewellery repairs as a standard service.
If we ever agree in writing to consider a repair request, any courier, handling, assessment, and related costs will be for the customer’s account unless we state otherwise in writing.
We do not provide a repair warranty because repairs are not part of our regular service offering.
15. Warranty
We do not offer a separate commercial warranty on our products unless we specifically state otherwise in writing.
Nothing in these Terms and Conditions is intended to remove or limit any rights you may have under applicable South African consumer law in relation to defective goods or unlawful conduct. The Consumer Protection Act exists to promote consumer rights and fair market conduct in South Africa.
16. Product Variations
Jewellery may vary slightly from item to item, especially where the product includes:
- hand-finishing,
- stone setting,
- polishing,
- casting,
- plating,
- or natural manufacturing variation.
Small differences in colour, size, finish, stone placement, or surface detail are not considered defects unless the difference is material and inconsistent with the product description.
Images on the website are for reference purposes. Actual colours may differ slightly depending on screen and lighting conditions.
17. Promotions and Discount Codes
We may run promotions, special offers, discount codes, and other marketing offers from time to time.
All promotions are subject to the following:
- only one offer may be used at a time unless we state otherwise,
- promotions cannot be combined unless we allow it in writing,
- promotions may be changed or withdrawn at any time,
- promotions may apply only to selected products or selected periods,
- and promotions may be subject to additional terms displayed at the time of the offer.
If a promotion is used incorrectly or in breach of its terms, we may cancel or adjust the order.
18. Account Information and Security
If you create an account on our website, you are responsible for:
- keeping your login details confidential,
- ensuring your information is correct and up to date,
- and notifying us if you believe your account has been accessed without authorisation.
You are responsible for all activity carried out through your account unless we are responsible for the issue.
19. Gift Cards
We do not currently offer gift cards unless we clearly announce otherwise in writing.
If gift cards are introduced in future, separate terms will apply.
20. Jewellery Care
Jewellery is delicate and should be cared for properly. Damage caused by misuse, excessive force, impact, exposure to chemicals, perfumes, water, heat, rough handling, or improper storage is not our responsibility unless required by law.
Please store jewellery safely and follow any care instructions provided with the product.
21. Intellectual Property
All content on our website, including text, photographs, logos, graphics, branding, and product descriptions, belongs to us or our licensors unless stated otherwise.
You may not copy, reproduce, republish, distribute, or use any content from our website without our prior written consent.
22. Privacy
Any personal information collected through our website or in-store purchasing process is handled in accordance with our Privacy Policy.
By using our website or making a purchase, you acknowledge that your personal information may be collected, stored, and used as described in that policy, including for order processing, delivery, customer support, account management, fraud prevention, and legal compliance.
23. POPIA, CPA and ECT Act
We aim to operate in accordance with applicable South African law, including the Protection of Personal Information Act, the Consumer Protection Act, and the Electronic Communications and Transactions Act. The ECT Act regulates electronic transactions and related disclosures, while the POPIA framework governs the responsible processing of personal information.
Where required by law, you may have rights to access, correct, or request deletion of personal information, and to raise complaints through the applicable legal or regulatory process. Any consumer rights available under South African law remain in force and are not excluded by these Terms and Conditions.
24. Limitation of Liability
To the fullest extent permitted by law, we are not responsible for:
- indirect or consequential loss,
- loss of profit,
- loss of opportunity,
- delays caused by third parties,
- courier delays outside our control,
- loss caused by inaccurate information supplied by you,
- or damage caused by misuse or improper care of the product.
Nothing in these Terms and Conditions limits liability where the law does not allow exclusion or limitation.
25. Indemnity
You agree to indemnify and hold us harmless against claims, losses, damages, costs, and expenses arising from:
- your breach of these Terms and Conditions,
- your misuse of the website,
- inaccurate information supplied by you,
- or unlawful use of our products or services.
26. Changes to These Terms
We may update these Terms and Conditions from time to time.
The version published on our website at the time of your order will apply to that order unless we state otherwise.
27. Complaints and Disputes
If you have a complaint, please contact us first so we can try to resolve the matter in-house.
If we cannot resolve the matter directly, it may be taken further through the relevant legal process in South Africa.
28. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of South Africa.
The South African courts have jurisdiction over disputes arising from or connected with these Terms and Conditions.
29. Contact Details
If you have any questions about these Terms and Conditions, please contact us:
Jason B Jewellery
Email: hello@jasonb.co.za
Telephone: 081 323 0589
Physical Address: Fehrsen St, Nieuw Muckleneuk, Pretoria, 0122, Gauteng, South Africa
Website: https://jasonb.co.za